Service Quality


Service Quality

  • SKU # : SQBK1
  • Vendor : Steudel & Schultz
  • Your Price : $5.99
Customer service can be defined by your company, but customer satisfaction is only defined by the customer.

Service Quality

This pocket guide addresses:
  • Recognizing today's realities
  • Understanding your job
  • Knowing what your customers expect
  • Say what you will do, and then do what you say
  • Do it really right the second time
  • Appreciate how your attitude matters
  • Keep score to measure your performance
  • Become the person you would hire
  • Understanding management's systems for measurement and improvement
Knowing what to expect from management

This pocket-sized booklet provides a clear and simple look at the requirements of customer satisfaction. Non-technical terms are used to assure an understanding of service excellence and customer satisfaction. Giving every employee a Pocket Guide for Service Excellence and Customer Satisfaction is a very useful tool as part of your quality orientation training program for new employees. Give your employees a tool they can reference again and again! 
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Steudel & Schultz, LLC
2481 Evans Road
McFarland, WI 53558
Telephone: (608) 219-0885

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